General conditions

Villa Vakantiewoningen BV – General Rental Conditions for Guests

1. Definitions

• Accommodation: The holiday home as stated in the booking and reservation form.
• Manager: The person on-site who provides services such as key handover, cleaning, maintenance, and collection of payments according to the booking agreement.
• Booking Agreement: The rental agreement for an accommodation as stated in the booking and reservation form.
• Booking and Reservation Form: The contract between the Tenant and the Landlord.
• Tenant: The person mentioned in the booking and reservation form who arranges the rental of an accommodation through Villa Vakantiewoningen BV, hereinafter Villa.nl.
• Rental Price: The total rental amount as stated in the booking and reservation form.
• Landlord: The owner of the accommodation who carries out the agreement.
• Villa.nl: Villa Vakantiewoningen BV, the intermediary between the Tenant and the Landlord.

2. Formation of the Booking Agreement

2.1 Booking
A booking is established when the Tenant submits a reservation request via the internet, email, phone, or in writing, and Villa.nl confirms the booking. At that point, these general terms and conditions apply.
2.2 Reservation Confirmation
Within 24 hours of booking, the Tenant receives a reservation confirmation. The Tenant must check this immediately and report any errors within 2 working days.
2.3 Offer and Information
The offer by Villa.nl is carefully compiled but changes due to renovations or other circumstances may occur. Villa.nl is not liable for this but will inform the Tenant.
2.4 Travel Group
The main tenant is responsible for all travelers and must provide the correct number of persons and ages. Groups under 30 years old are only allowed with written permission from Villa.nl.
2.5 Subletting
Subletting or offering the accommodation at self-determined rates is not permitted.
2.6 Errors
Villa.nl cannot be held liable for obvious mistakes or errors on the website, such as pricing errors or incorrect location information.
2.7 Disabled Persons
Villa.nl advises Tenants to discuss special requests regarding disabled access in advance. Only written confirmations from Villa.nl are valid.
2.8 Special Requests
Tenants may submit special requests, such as weddings or other events. Villa.nl can mediate but execution is the responsibility of third parties.

3. Rental Price and Payments

3.1 Payment Methods and Bank Charges
The tenant can pay free of charge via credit card (provided the payment is made through a bank in an EU country). If the tenant pays via a bank outside the EU, any additional bank charges are the responsibility of the tenant. Likewise, if the payment is made in a currency other than the Euro, all conversion and transaction costs are borne by the tenant.

3.2 Payment Conditions

• Deposit: 35% of the total rental amount, payable immediately after receiving the reservation confirmation.
• Remaining balance: no later than 8 weeks before arrival.
• Security deposit: no later than 2 weeks before arrival.
• Bookings within 8 weeks of arrival: the full rental amount and security deposit must be paid immediately.

3.3 Late Payment
If payment is not received, Villa.nl has the right to cancel the booking and charge cancellation costs.

3.4 Additional Costs
a) Any additional costs (such as cleaning fees, tourist taxes, or bed linen) are specified in the reservation confirmation.

b) Energy Costs Based on Consumption

If applicable, the meter readings will be recorded upon arrival and departure.

- Normal use of water and electricity is included unless otherwise stated. Excessive consumption may be charged and deducted from the security deposit.

- Costs Based on Consumption
If applicable, the meter readings will be recorded upon arrival and departure. You will pay for the consumption at the end of your stay in cash, or Villa.nl will deduct these costs from your security deposit.

4. Amendments and Cancellations
4.1 Changes by Villa.nl
For minor changes, Villa.nl will inform the Tenant. In the case of significant changes, an appropriate alternative will be offered, or the rental amount will be refunded.

4.2 Cancellation by Villa.nl
In exceptional cases (such as the sale of the accommodation or unforeseen circumstances), Villa.nl may cancel the booking. The following rules apply:

From the time of reservation up to and including 42 days before arrival: full refund or an equivalent alternative.

From 41 days before arrival: Villa.nl will seek an alternative or refund the rental amount. The tenant may claim compensation of up to 20% of the original rental amount, under the following conditions:

• The new reservation is made in the tenant's name.
• The new reservation is for the same period.
• The accommodation is located in France.
• The number of (co-)travelers is the same.
• Villa.nl receives proof of payment for the new reservation.
• Villa.nl receives the details of the new reservation/booking for verification.

4.3 Cancellation by the Tenant
• Free cancellation within 48 hours of reservation (if arrival >60 days).
• Up to 60 days before arrival: 35% of the rental amount.
• Within 60 days: 100% of the rental amount.

4.4 Termination Due to Misconduct or Overcapacity
In the event of misconduct, nuisance (such as noise disturbance), or violation of rules, Villa.nl has the right to terminate the rental agreement immediately without refund. Many accommodations are located in residential neighborhoods or estates; the Tenant must behave responsibly and respect quiet hours starting at 22:00.
If the Tenant accommodates more people than initially stated, or if additional people stay on the premises (e.g., in a tent, camper, or other accommodations), Villa.nl has the right to terminate the rental agreement immediately without refund. This prohibition applies strictly to both indoor and outdoor use of the accommodation. Violations may result in a fine of €250 per day per person.

5. Security Deposit – Travel Documents - Insurances
5.1 Purpose
The security deposit serves as a guarantee for damages, disturbances, or additional costs.

5.2 Payment and Refund
The security deposit must be paid no later than 2 weeks before arrival via a separate transfer. Refund will occur within 14 days after departure, provided no damages are found.

5.2 Travel Documents
After full payment, the Tenant will receive one week prior to Arrival the Travel Documents.

5.3 Travel Insurance and Liability Insurance
Villa.nl advises the Tenant to take out travel and cancellation insurance and requires the Tenant to have valid liability insurance that covers any damage to the rented holiday accommodation in France

6. Stay

6.1 Arrival and Key Handover
The key handover takes place at the address specified in the Travel Documents. Upon arrival, the Tenant must adhere to the agreed times.

6.2 Check-in
Check-in is generally possible between 4:00 PM and 6:00 PM. If the Tenant expects to arrive later, this must be communicated in advance. Additional costs may apply for late arrivals.

6.3 Delayed Arrival or Early Departure
If the Tenant arrives later or departs earlier than agreed, no refund of the rental price is possible. If the Tenant has taken out cancellation insurance, it may reimburse the unused days under certain conditions.

6.4 Final Cleaning
The final cleaning is mandatory and will be carried out by the Landlord. If additional cleaning is required because the Tenant leaves the accommodation in an improper state (e.g., swept clean, dishes done, refrigerator emptied, oven and barbecue/plancha cleaned), additional costs will be charged and deducted from the security deposit.

6.5 House Rules
The tenant must adhere to the house rules as stated in the accommodation.

The following rules apply to all accommodations:

• The accommodation must be left tidy and swept clean.
• Furniture and objects must be returned to their original positions as upon arrival.
• The refrigerator must be emptied and cleaned.
• The oven and barbecue must be cleaned.
• Waste must be disposed of in the designated containers.
• Use of the swimming pool and garden must comply with the general rules.

If these rules are not followed, a corresponding amount will be deducted from the security deposit.

7. Special Conditions and Facilities

7.1 Pets
Pets are only allowed with prior written permission, provided they meet the conditions set by the French authorities. Pets are not allowed on furniture, beds, or in swimming pools, and their needs must be taken care of outside the premises. Additional cleaning costs or damage caused by pets will be charged.

7.2 The Swimming Pool

-The swimming pool temperature depends on the outside temperature and cannot be guaranteed.

-Children under 14 years old may only use the swimming pool under adult supervision.

-Tenants are prohibited from operating technical installations such as pumps or heating systems.

7.3 Internet and WIFI
Internet/WIFI is offered as an additional service and cannot be guaranteed. It is suitable only for light vacation purposes; speed and stability may vary. No compensation is possible in the event of temporary outages or poor reception. Villa.nl recommends that the Tenant ensures they have sufficient mobile internet credit.

7.4 Garden and Pool Maintenance
Maintenance of the garden and swimming pool is carried out regularly. The Tenant must allow access to maintenance personnel.

7.5 Extra Beds and Children's Cots
Extra beds and children's cots must be requested in advance and specified in the reservation confirmation. Tenants are required to bring their own bedding for children's cots.

7.6 Noise Disturbance
The accommodation is often located in residential areas or communities. Noise disturbance must be avoided, particularly between 22:00 and 07:00. In case of violations, the Landlord may impose costs and terminate the rental agreement.

7.7 Satellite and Cable TV
If satellite or cable TV is mentioned, this does not automatically mean that programs from the Tenant's home country can be received.

7.8 Construction Work
Villa.nl and the Landlord are not liable for construction activities in the vicinity of the accommodation that are not initiated by the Landlord.

8. Complaints and Claims

8.1 Reporting On-Site
Any complaints about the accommodation must be reported to the Manager and Villa.nl within 24 hours of arrival or detection. The Tenant must allow the Landlord the opportunity to resolve the complaint.

8.2 Reporting After Departure
If the complaint is not resolved to satisfaction on-site, the Tenant must submit a written complaint to Villa.nl within 14 days after departure, including supporting evidence (photos, witness statements). Complaints submitted later will no longer be considered.

9. Liability

9.1 Tenant Liability
The Tenant is fully liable for any damage caused during their stay, regardless of whether it was caused by the Tenant, fellow travelers, pets, or guests. Loss, theft, and damage must be reported immediately to the Manager.

Use of the Swimming Pool
Use of the swimming pool is entirely at the Tenant's responsibility, regardless of any existing safety measures. Villa.nl and the Landlord are not liable for accidents or injuries.

9.2 Landlord Liability
The Landlord is only liable for direct damage resulting from gross negligence. Villa.nl acts solely as an intermediary and cannot be held liable for damage, loss, or inconvenience during the stay.

10. Personal Data

10.1 Use of Data
Villa.nl collects the Tenant's personal data solely for the execution of the booking. By reserving, the Tenant agrees to receive a maximum of two emails per year from Villa.nl. The Tenant can unsubscribe at any time.

11. Forum and Choice of Law

11.1 Applicable Law
All agreements are subject to Dutch law. Disputes will be submitted to the competent court in Arnhem, the Netherlands, unless mandatory legal rules determine otherwise. 

Villa Vakantiewoningen B.V., registered since 1994, Chamber of Commerce Arnhem, the Netherlands: 09081393